Shipping policy
We process your orders from https://herbal-stars.com from Monday through Friday only. We do not ship on Saturdays and Sundays.
It usually takes us 1-2 business days to process your order. We will ship your order within 3 business days after you have placed your order.
Shipping and handling is free of charge. When the order reaches the place of destination, it is the customer who has to clear if any custom fees and import duties implied on the product delivered by us.
We take utmost care that the product ordered by the customer is sent in perfect condition.
We use the most common delivery methods, by mail and courier.
We let the customer know about every status of the product being delivered.
When you place an order for a product, you will receive an order confirmation email within 24 hours.
This email will include the order number and the email address associated with the order. Also shipping confirmation is sent via email with the package tracking number and instructions when the package is on board. In case the email notification is not received by the customer, they can log in into their account and check their status, get a printout of the email confirmation and the tracking number. One more important thing you need to check out is your spam folder if by chance of any mistake, it might have landed there.
When you place an order on https://herbal-stars.com, by this you confirm you agree to the shipping terms and conditions. The shipping labels are automatically generated. The accuracy of the information depends on how accurately you submitted your details at the time of placing your order. In case of any incorrect address or incomplete address like incorrect zip code, missing apartment/suite/office number/name, etc., your package is returned to us or the shipping carrier does an address correction on the label, you will be charged an extra fee per package.
Neither Ellipsen Limited, nor the herbal-stars.com team is responsible for any package lost, if it has an incorrect address on it due to a customer’s mistakes. Please be sure that your address is correct and accurate.
